Recovery Service Terms

Scope

Recovery assessment, evidence-preserving extraction and video enhancement are assessment-first services. We first inspect the media or recorder and report what is technically possible; recovery is never guaranteed.

Authority confirmation

Before we accept any recovery, extraction or enhancement request you must confirm that you own the system or are authorised to access its recordings. The confirmation (your name, time and hashed IP address) is recorded with the request. We refuse work where authority is unclear.

Evidence handling

Where footage may be used as evidence we work on copies, preserve originals, keep a chain-of-custody note and export in formats that keep original timestamps where the source allows.

Pricing

Assessment is quoted per case. Any recovery or extraction work is quoted separately after the assessment report. No charge is made for work we cannot perform.

Data handling

Media and recordings are handled only by the assigned technician, stored encrypted while in our custody, and returned or securely erased after the job as agreed with you.