Privacy Policy

What we collect

When you request a quotation, contact us or create an account we collect your name, mobile number, city and PIN code, and optionally your email, company name and GSTIN. We also keep the products and requirements you selected, your notes, and technical details needed to protect the service (a hashed IP address and browser identifier).

Why we use it

• To prepare and send quotations, confirm availability and arrange delivery or site visits.
• To respond to contact and wholesale enquiries.
• To send transactional messages about your request (email; WhatsApp only when you opt in).
• To keep records required by GST and consumer-protection law.
• To protect the service from abuse (rate limits, bot checks).

We do not sell your data and we do not use it for marketing unless you opt in separately.

Who can see it

Only CCTVwala staff who handle your request can see your details, under role-based access with audit logs. Delivery partners receive only what a shipment needs. Service providers that host or deliver messages process data on our instructions.

How long we keep it

Quotation requests and quotations are kept while your relationship with us is active and then for the period required by tax law. Marketing consent can be withdrawn at any time from your account or by contacting us.

Your rights (DPDP Act, 2023)

You can ask for access to, correction of, or erasure of your personal data, withdraw consent, or raise a grievance. Signed-in customers can do this from Account → Privacy & data; anyone can contact us using the details on the Contact page. We respond within 30 days.

Consent records

Every consent you give is recorded with the version of this policy you were shown, the time, and a hashed IP address, so you can see exactly what you agreed to.