Knowledge centre
FAQ
Short answers to the questions we get most.
Can I pay online right now?
Not yet. Online checkout opens once payment and fulfilment decisions are approved. Today you request a quotation, we confirm price, GST and delivery, and share a payment link with the formal quotation.
Do you install?
Yes, in our service areas. Check your PIN code on the Services page. Outside those areas we can still supply hardware and coordinate with a local installer.
Are prices inclusive of GST?
Verified product prices are shown inclusive of GST, with the exclusive figure alongside. Indicative prices on research listings are as observed online and carry no GST meaning until we quote.
What does “Research listing” mean?
It is a product whose specifications and an indicative price we observed online but have not yet verified with a supplier. You can add it to a quotation request; we confirm the exact model, price and availability before quoting. We never charge for a research listing without confirming it first.
Which VMS works with my cameras?
It depends on the exact model, firmware and ONVIF profile. Share the vendor, model numbers, firmware versions and channel count in your request; we check compatibility before quoting a licence.
Why do you ask me to confirm authority for recovery work?
Recovering or extracting recordings from a system you do not own or control may be unlawful. We record a confirmation that you own the system or are authorised to access its recordings, with the time and a hashed IP address, before we accept the work.